Terms of Service

"User" means the person or entity using the website.
"Owner" means the company that owns the website: Mountain Bike Suspension Centre Pty Ltd
"Service Provider" means the company providing the website content management system and hosting services to the Owner for the website.
"Website" means "http://www.mtbsuspension.com.au"


Agreement to be bound by Terms
It is a condition of use of this site that Users agree to these Terms and Conditions.

By registering to use this site Users agree to be bound by these Terms and Conditions.


The User warrants that they are either the person, or in the case of a corporation, an authorised representative of the corporation, that is named as the User in the registration form. It is a breach of this User agreement and also a misrepresentation with both potential civil and criminal consequences for a person to register as a User that they are not authorised to represent for this purpose.

The Owner reserves the right at any stage to contact a User to confirm both the validity of the account and also the currency and security of the passwords used.


From time to time information that would normally be available through the site (including supplier's catalogues) may not be able to be accessed online because of technical or other problems. The Owner, and the Service Provider expressly excludes liability to any User of this site in respect of the unavailability of content regardless of whether or not this unavailability is caused by the negligence of the Owner or the Service Provider.


Emails and Correspondence 
Each week, we may put together a newsletter which includes product, sales and updated event information. This newsletter will be sent by email to all on our email list. This newsletter may include announcements such as seasonal sales, our race event attendance, the current competitions we are running and our recommendations.

All customers who opt in at checkout and anyone submitting an enquiry form will be automatically added to the mailing list. If for any reason you don't wish to receive email correspondence, please send us an email asking to have your address removed and we will take your email address off immediately.


Privacy and Storage of your personal information
It is necessary for the Owner to capture information about you in order to provide the services offered through this website. The use of the information and your rights in respect of it is set out in the Privacy Statement on this Website.


Incorrectly Priced Items
From time to time there may be an item incorrectly priced due to technical error. Mountain Bike Suspension Centre Pty Ltd reserves the right to withdraw an item from sale which has been incorrectly priced. Be aware that any item priced at $0.00 will be checked prior to order processing for confirmation of the correct price.


Returns and Refunds
In the unfortunate event that a product we've sent has been damaged in transit, or is faulty, we will repair, exchange or refund the product, at our discretion (in the case of a service return, we will repair only).

We must be advised within 48 hrs of delivery of damaged goods, or within 30 days of faulty products. We will issue a return authority number and reimburse the return freight if a postage receipt is included. On receipt of the problem goods, we will immediately process the return within the parameters outlined above.

To cancel an order for products or services we require notification before 2 p.m. of the day of order by phoning 0439 424 794. In the case of products, if they have already been dispatched, they can be returned within 14 days, however a restocking fee of 20% will apply and delivery fees are not refundable.


The User agrees to indemnify the Owner and the Service Provider against any claim for loss or damage of any kind by any third party arising out of, or in relation to, the use of the Website by the User.



Material on this site is all the copyright of the Owner or the Service Provider and the copying or use of this information is not permitted unless prior written permission is received from the site owner.


Currency Conversion

All prices stated in this website are stated in Australian Dollars. All transactions are processed in Australian Dollars. We do not take any reasonability for bank charges, conversion charges or transaction charges associated with the transaction placed on this website.